Fixing Machine - Tip 7

The best competative brokers are like well trained athletes. I dont mean physically (trust me). I mean mentally.

In 'Inside Shipbroking' I talked about the need for any good broker (or trader) to develop a thick skin. I guess it is not so much about developing a thick skin but more about being able to bounce back from adversity.

A brokers day/week/year/career is broken up into many different cyclical phases. One day a broker will be fixing everything in sight and then 6 months later they get a severe case of the putting yips (golf reference) and nothing seems to work.

Like any business, shipping is alot about personalities and keeping customers happy is never easy. Some days conversations flow easily and everyone wants a piece of you and yet on others it seems like you have been blackbanned by one and all.

At times like these it is easy to get down on ones self and the confidence will take a hit. Sometimes the best thing you can do is just ride it out. Understand that relationships are clclical and just keep your head down.

Having said that 'Fixing Machines' have an uncanny ability to bounce back. The next morning, despite a crazy previous day, they walk in the office acting as if nothing has happened. Instead of carrying emotional, energy draining baggage around for a few days, they get straight back on the horse and treat customers like they have every other day before.

(for years I was bad at this)

This is where sports psychology comes into it. The best tennis players have learnt to play point by poiont. The best baseballers take it pitch by pitch, and the best golfers are able to block out the last bad shot and hit the next one close to the pin to save par.

I will also make a Zen reference here. In Zen buddhism they talk about a thing called 'beginners mind'. Those that are enlightened have the ability to see things every day ljust like it is the first time they have seen something. Think about how much you learn as a child when everything is new. And then think about how little you learn when you have convinced yourself that you are an expert.

If you can bring this beginners mind to the desk every morning and treat customers like you are cold calling them for the very first time, desperate to win their business, then you will be a star!

If you thought that business, broking and trading was about objective sitauations and events then you are wrong. Like most things in life success starts with whats going on between your ears!

Yours
VS